Customer Support Specialist (ANZ)

Tradify is a dynamic SaaS company, (and Finalist in the Best Places To Work ) creating waves in the software industry. Our mission is to transform how tradespeople run their businesses by providing them with software they can depend on. We are looking for an energetic and motivated Customer Support Specialist with strong people skills to help us achieve our goal. As the first point of contact for existing customers, you will play an integral role in our customer team. Your main responsibility will be to provide exceptional customer service to our valued customers. You will be helping them troubleshoot issues, answer questions, and provide guidance on how to use our platform effectively. **What you'll do:** * Provide excellent customer service through phone, email, and chat support. * Troubleshoot and resolve customer issues, ensuring timely and effective solutions. * Guide customers on how to use the Tradify platform effectively. * Identify and escalate critical issues to the appropriate team. * Document customer interactions and issues in our CRM system. * Maintain a positive and professional attitude, even when dealing with difficult customers. * Collaborate with other team members to improve customer satisfaction. * Provide feedback on product improvements. **What you'll bring:** * Excellent communication and interpersonal skills. * Strong problem-solving and troubleshooting abilities. * Ability to explain technical concepts in a clear and concise manner. * Experience in customer support or a related field. * Familiarity with CRM systems. * Ability to work independently and as part of a team. * A positive and enthusiastic attitude. * Previous experience in the trades industry is a plus. **What we offer:** * A fun, collaborative, and supportive work environment. * Opportunities for professional growth and development. * Competitive salary and benefits package. * The chance to make a real impact on our customers and the trades industry. * The opportunity to work with a passionate and driven team.