Customer Support Specialist

Hello, we are AMBOSS and are looking for dedicated support heroes to support our teams.

As a Customer Support Specialist, you are the vital link between AMBOSS and its users and help to improve medical care for millions of people. Our mission is to enable doctors and students worldwide to use AMBOSS optimally and to improve their experiences with our platform according to their needs.

Why Customer Support at AMBOSS?

Our mission at AMBOSS is: Empower all medical professionals to provide the best possible care! As a Customer Support Specialist, you are an absolute product expert and thus support this mission.

You will be part of a team made up of a colorful mix of open and friendly personalities and detail-oriented problem solvers who laugh together as quickly as they support each other. Each team member brings a lot of positive energy and a real enthusiasm for supporting and interacting with our users.

Your Tasks

• Support our users by answering their inquiries via various channels (email, phone, live chat, WhatsApp, and social media)

• Advise our users on how to best use AMBOSS

• Keep up-to-date with product changes and quickly familiarize yourself with product features to be able to pass on current information

• Collaborate with the team to improve our product, customer experience, and internal processes

• Capture customer feedback and update internal databases to identify trends and pass this information on to our team

• Support process improvements, growth, and marketing projects

Your Skills

• Native-level German language skills and good English language skills, as English is our company language.

• Very strong communication skills in speaking and writing. You can precisely break down complex issues and convey them in a target-group-oriented manner.

• Excellent problem-solving skills

• Patience with complex or sensitive cases

• Familiarity with different types of software and digital tools

• Experience in customer support and/or healthcare is a big plus

• Great personality that makes you a pleasure to work with :)

Benefits:

AMBOSSians tell us that innovative work motivates them and that employee benefits make them feel valued and supported in their work. We invest in every AMBOSSian with our employee benefits, which are specially tailored to support financial, physical, and mental health and to contribute to a positive work-life balance.

🌴 Recreation & Leisure (30 paid vacation days, one AMBOSS holiday, a personal Purpose Day, and more)

🥙 Food & Comfort (Daily healthy breakfast and lunch from our in-house chefs in the Berlin office, the AMBOSS daycare, as well as the opportunity to work remotely from our offices in Cologne, Sardinia, or Cape Town)

🏃 Health & Mobility (Urban Sports Club - M-Plan, Fitbit Versa 3, Deutschland-Ticket, and more)

Learn more about our benefit packages here:

http://go.amboss.com/the-amboss-prescription-de

We are convinced that diversity is a strong driver for innovation and progress. That is why we are committed to an inclusive, respectful, and supportive work environment where all people – regardless of gender, age, ethnic or cultural origin, religion, disability, sexual orientation, or gender identity – are valued and have equal opportunities to develop their potential.

We warmly welcome people from diverse backgrounds to join us in our mission: to empower medical professionals and ensure the best possible care.

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