Customer Support Service Employee

Job Description

As a Customer Support Service Employee, you play a crucial role in the daily support of the service department. You ensure smooth communication between customers, technicians, and internal colleagues. Thanks to your organizational talent, maintenance, interventions, and administrative processes run efficiently and correctly.

Your responsibilities:

You maintain daily contact with customers regarding the scheduling of maintenance and interventions.
You prepare service orders and ensure correct dispatching.
You prepare quotes for maintenance contracts and renewals.
You accurately process and follow up on existing maintenance contracts.
You handle the administrative follow-up of files, including invoicing.
You work closely with the Service Manager.
You report directly to the Office Manager.

You monitor the quality of service and ensure correct administrative processing of all files.
ProfileFor this position, we are looking for an organized, communicative, and administratively strong professional who likes to maintain an overview and supports customers professionally.

Your profile:

You preferably have a bachelor's degree or have an equivalent bachelor's level built up through experience.
You can look back on several years of relevant work experience within an administrative, customer support, or service-oriented function.
You are perfectly bilingual Dutch-French and use both languages fluently in daily oral and written communication.
You have a good basic knowledge of English.
You have a strong affinity for administration, administrative processes, and accurate file follow-up.
You understand the importance of professional and correct communication, both with customers and colleagues.
You are familiar with modern IT tools.
Knowledge of SAP, Microsoft Dynamics 365, or other ERP software is a plus.
You work accurately and know how to set priorities efficiently.
You are proactive, customer-oriented, and maintain an overview even during busy periods.
You enjoy teamwork and actively contribute to a positive team atmosphere.OfferYou will join a stable organization where you will be given the space to grow, take initiative, and develop yourself further. Of course, this is accompanied by an attractive salary and benefits package.

You can count on:

A contract of indefinite duration (39 hours per week).
6 additional days off on top of your legal vacation days.
A competitive salary tailored to your experience and expertise.
Group insurance and hospitalization insurance.
Eco-cheques.
A non-recurring performance-related bonus upon achieving set objectives.
A portable laptop to perform your work optimally.

After 12 months of service:

The possibility to work from home up to 2 days per week.
The possibility to lease a bicycle (classic bicycle, e-bike, or speed pedelec).
Room for further development through training and a task package that can gradually expand according to your interests and talents.
A role with a lot of autonomy, responsibility, and room for your own initiative.
An informal, collegial work atmosphere where collaboration, commitment, and respect are central.
Are you interested in this job? Apply online with your most recent CV.

Do you have questions about the vacancy? Call us at 02 453 20 49, email [email protected], or visit us for more information.

At Adecco, we are happy to help you find the job that truly suits you.

See you soon,

Adecco Dilbeek