Customer Support Representative

About YSI

Yellow Social Interactive is a dynamic and innovative leader in the social gaming industry, dedicated to creating engaging and interactive experiences across various platforms. Our commitment to excellence and creativity sets us apart in the market.

We seek exceptional, talented individuals who aim for excellence. With offices in Gibraltar, Antigua, and bases in Malta and the Philippines, plus a global remote team, we welcome motivated people capable of building and scaling business functions.

Job Purpose

To be successful in this role, you should be an excellent communicator, capable of earning our customers' trust and going above and beyond to offer the best solutions.

You will be part of the Customer Support Team and will be required to deal with customer contact via – email and live chat.

We are offering support 24/7 and the successful candidate will work on a weekly rotation – including weekends and public holidays.

If you enjoy working in a fast-paced environment, wearing lots of hats, and delighting customers, you’ll fit in perfectly.

Areas of Responsibility

• Serve customers by providing product and service information and resolving product and service problems.
• Maintain customer records by updating account information.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem.
• Recommend potential products or services to management by collecting customer information and analysing customer needs.
• Contribute to team effort by accomplishing related results as needed.
• Meet personal/customer service team targets.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.

Requirements

• Fluent in English
• Customer support experience
• Strong contact handling skills and active listening
• Familiarity with CRM systems and practices
• Ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritise, and manage time effectively

Benefits

• Training & Opportunities for professional development
• Dynamic and collaborative work environment
• Performance Bonus

Join our team and contribute to creating a vibrant and supportive social gaming community! If you are a proactive and player-focused professional, apply now and be part of our mission to provide exceptional player experiences.