Customer Support Representative–Polish C1 (Remote)

For one of our clients, we are looking for candidates with advanced Polish language skills (C1) and English proficiency (B2) to join a Customer Support team in a fully remote position.

Key Responsibilities:

• Providing customer support via phone and email;
• Handling customer inquiries related to their accounts, savings products and platform usage;
• Assisting customers with questions and providing solutions to their requests;
• Handling operational back-office activities;
• Collaborating with internal teams to ensure customer requests are resolved efficiently.

Requirements:

• Polish language – C1 level;
• English language – B2 level;
• Good verbal and written communication skills;
• Customer-oriented attitude and attention to detail;
• Good PC skills and typing abilities.

Salary Package & Benefits:

• Fixed salary: 5,500 RON net/month;
• Language bonus: 1,500 RON net/month;
• Monthly performance bonus: up to 300 RON;
• 500 RON net/month - Benefit;
• Private medical insurance – Medicover;
• Bookster subscription.

Working Schedule:

• 100% remote – candidates can work from anywhere in Romania;
• Full-time position: 8 hours/day;
• Working hours between 09:00 and 20:00, with two shifts:
• • 09:00–18:00;
  • 11:00–20:00.

Training & Nesting:

• Duration: 1 month;
• Schedule: Monday to Friday, 09:00–18:00.

Recruitment Process:

• Polish and English language assessment (speaking and writing);
• Typing speed and accuracy test.

Expected Start Date: November, 2026

If you have advanced Polish language skills and are interested in a fully remote opportunity, we would be happy to hear from you!

Please send us your CV to learn more about this opportunity.