Customer Support Representative German & Eng Speaker (Full Time Remote Europe)

About Us Ikerian AG (formerly RetinAI Medical) is a fast-growing medical device software company headquartered in Bern, Switzerland. Our mission is to enable the right decisions sooner in healthcare, through transformative AI & data management solutions for disease screening and monitoring. Join our diverse team of entrepreneurs, developers, researchers, and commercial experts who are collectively shaping the future of healthcare. We are seeking a dedicated and knowledgeable, german-speaking Customer Support Representative to join our team. The primary goal of this role is to provide excellent customer service and technical support to our customers in the German and English language, ensuring customer satisfaction and product adoption. Key Responsibilities: Provide prompt and professional customer support via phone, email, and chat. Troubleshoot and resolve technical issues related to our software products. Guide customers through product features and functionalities. Document customer interactions and support tickets accurately. Collaborate with the development and product teams to identify and address product issues. Contribute to the creation and maintenance of customer support documentation (FAQs, tutorials, etc.). Proactively identify and address customer needs and concerns. Stay up-to-date with product updates and industry trends. Requirements: Native or near-native fluency in German and excellent English language skills (written and spoken). Proven experience in customer support or a related field. Strong technical aptitude and ability to learn new software quickly. Excellent communication, interpersonal, and problem-solving skills. Ability to work independently and as part of a team. Strong organizational and time-management skills. Experience with CRM software is a plus. Experience in the medical device or healthcare industry is a plus. Benefits: Competitive salary. Flexible working hours. Remote work opportunity. Opportunity to work in a fast-growing, innovative company. Collaborative and supportive work environment. Professional development opportunities. How to Apply: If you are passionate about customer service and have the required skills, we encourage you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you are a good fit for this role.