Customer Support & Outbound Sales Specialist

We’re seeking a proactive and people-oriented Customer Support & Outbound Sales Specialist to join our remote team. This role combines world-class customer support with outbound sales prospecting to support our growing brand in the food & beverage space. If you're energized by great conversations, solving customer problems, and helping sales teams close more deals—you’ll thrive here.

Customer Support:

• Respond to inbound customer calls, emails, and chats regarding orders, product information, and general inquiries
• Resolve customer concerns efficiently and professionally, escalating when appropriate
• Make outbound follow-up calls to ensure issue resolution and build customer loyalty
• Maintain detailed customer records and case notes in our CRM system
• Deliver a consistent, high-quality customer experience that reflects our brand values

Outbound Sales (BDR):

• Conduct outbound calls to potential wholesale and retail leads to introduce our product line
• Qualify leads and schedule appointments for the sales team
• Research industry contacts and build a pipeline of prospects in the food & beverage market
• Update CRM with lead details, call outcomes, and communication history
• Help warm up and nurture early-stage sales opportunities

Requirements

• 2+ years of experience in customer service, with both inbound and outbound communication
• Experience in a Business Development, Sales Support, or Lead Generation role
• Excellent verbal and written communication skills
• Ability to work independently in a fully remote setup
• Familiarity with CRM software (e.g., HubSpot, Salesforce) and phone systems (e.g., Dialpad, Aircall)
• Positive, can-do attitude with high attention to detail and organization

Nice to Have

• Experience in food & beverage, CPG, or a fast-moving e-commerce brand
• Understanding of e-commerce order fulfillment and logistics
• Multilingual or bilingual communication skills