Customer Support & Onboarding Manager:in (m/w/d) - FinTech, DATEV - remote

We from pathway solutions have a clear goal: To revolutionize accounting together with you!

Whether Shopify startups or SaaS companies – our software automates accounting processes, so entrepreneurs can focus on what's essential.
We set ambitious goals, believe in growth and have an enormous amount of fun as a team!

Tasks

• You accompany daily via email and Zoom in exchange with e-commerce entrepreneurs and accountants from accounting firms.
• Active listening and understanding customer needs during Demo Calls (2-4 times) for customers in the E-Commerce- and SaaS-sector.
• Presentation, sales, and implementation of our cloud integration solutions, particularly the DATEV integration via online video terminal.
• Tight cooperation with internal teams to ensure customer satisfaction and continuously develop our offers.

Qualification

• High self-motivation and result-oriented (SMART Goals).
• Proven experience in Kundensupport, ideally in the software or e-commerce field.
• Interest in digitalizing the accounting industry.
• Independent, structured, and process-oriented working style.
• Open to feedback, digital work, and remote first.
• Fluent in German and English.

Benefits

• Flexibility: Remote First and family-friendly working hours – you decide when you work.
• Development: Coaching budget, mentoring, and a diverse team.
• Vacation: 30 days, so you can recover.
• Salary: An attractive remuneration package awaits you.
• Learning curve: Take responsibility and grow with us.

Sounds exciting? Then apply now and become part of our mission to change accounting forever!

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