Customer Support Officer (m/f/d)

Freedom24 is one of the leading investment brokers in Europe, regulated by CySEC. With direct accounts at Euroclear, a long-term issuer credit rating of BB- with a stable outlook from S&P Global Ratings, and membership in the Association for Financial Markets in Europe (AFME), we stand for transparency, investor protection, and the highest operational standards.

As part of Freedom Holding Corp. (FRHC), listed on NASDAQ, we belong to an internationally operating financial group with over 11,800 employees in 22 countries. For more than ten years, we have pursued the goal of making global investment opportunities easier, more accessible, and more transparent for our customers.

To strengthen our team in Berlin, we are looking for a dedicated and detail-oriented Customer Support Officer (m/f/d). Become part of a professional, dynamic team that actively shapes the future of investment services in Europe!

Responsibilities

• You will competently and reliably handle customer inquiries regarding our trading platform, account opening, and deposits and withdrawals.
• You will ensure that all inquiries are processed efficiently and with a focus on solutions – with the goal of guaranteeing the highest customer satisfaction.
• You will support customers with onboarding as well as KYC (Know Your Customer) and verification processes.
• You will meticulously maintain and document customer communication for compliance and audit purposes.
• You will purposefully forward complex or technical concerns to the responsible departments.
• You will identify potential problems early and proactively contribute to preventing dissatisfaction.
• You will collect and evaluate customer feedback to continuously improve our services.
• You will identify and report suspicious activities, fraud attempts, or security risks.
• You will work closely with the compliance and risk teams to minimize risks for customers.
• Depending on your qualifications and interests, you will take on additional tasks and projects.

Qualifications

• You have completed a degree in business, finance, or a comparable field of study.
• You have one to two years of professional experience in customer support, ideally in the financial sector or with a broker.
• You have very good written and spoken German and English skills.
• You are characterized by strong communication skills, customer orientation, and team spirit.
• You work independently, in a structured, and solution-oriented manner.

Benefits

• A competitive salary.
• A monthly bonus.
• The opportunity to work in an international environment and collaborate with colleagues from different teams and markets.
• Challenging tasks and varied projects.
• Diverse opportunities for professional and personal development within a motivated team of experts.
• An employee referral program with financial bonuses.
• Access to modern, AI-powered tools that support you in your daily work, productivity, and customer service.
• A modern work environment with hardware provided by the company.

Note on language: For the sake of better readability, gender-neutral language is not consistently used in this job advertisement. Of course, all formulations are addressed to people of all genders.

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