WINAMAX
3 days ago
Customer Support Officer (M/F/D)
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Company information
- Company
- WINAMAX
- Location
- Paris Germany
- Posted
- 3 days ago
Job description
In the heart of Paris, we are driving the further development of the online gaming industry. As a leading provider of poker and sports betting in France – with 350,000 active poker players and 600,000 sports bettors monthly – we are already present in Spain and Germany and will soon be active in Italy and Portugal. Our aspiration: an exceptional gaming experience at the technical, creative, and qualitative forefront. Innovation, cohesion, and belonging characterize our unique, multicultural corporate culture. And perhaps your future lies in gaming? JOB DESCRIPTION As part of the Winamax Customer Service, the backbone of our players' satisfaction, you will be responsible for handling their requests and messages: information, account matters, complaints... Your goal: to optimize the player experience, foster a better understanding of our poker and sports betting offerings, and facilitate the use of the provided systems. Your main task extends across all channels through which we communicate with our customers: email, social networks, online events, and live events. You are a central component of our brand perception. If a player is satisfied with the service and attention they receive from Winamax, it is your merit – together with your team in Customer Service! PROFILE SOUGHT Interest in poker, sports betting, or both! Furthermore, you bring: Excellent German language skills (native speaker): impeccable written and oral expression High commitment, responsiveness, and diligence Confident use of Office tools Your success factors for this position: Strong customer orientation Team spirit Your personal situation allows you to work permanently and reliably in the rotating shift system of customer service: 7 AM–3 PM, 3 PM–11 PM, 11 PM–7 AM, including several weekend shifts per month. CONDITIONS Ideal entry-level position Fixed-term 12-month contract, start asap Work location: Paris (inner city) Immediate availability desired 35-hour week in a shift system, including night and weekend shifts Fixed salary + motivating variable component RECRUITING PROCESS Process: Initial interview via video call (15–30 minutes) Written test (45 minutes) In-person interview with Alexis (Head of Customer Support) and Mathieu (Head of Quality Control) – 60 minutes We kindly ask you to send us your CV in English. To ensure an optimal candidate experience, our recruiting processes take an average of 2 to 4 weeks. WHY JOIN US? In addition to our world of poker and sports betting, we offer you many other benefits:
- A unique, multicultural corporate culture
- A 4-day week for the majority of our teams
- A modern, collegial work environment in the heart of Paris (rooftop with Eiffel Tower view, gaming room, gym… )
- Attractive internal development opportunities
- A vibrant company life with regularly organized events (poker tournaments, themed evenings, summer barbecues… )
- Profit and success sharing
- Access to our employee referral program (referral bonus up to €5,000)
- Company restaurant (or meal allowance)
- Very good company health insurance
- 6 weeks of paid vacation
Required skills
- customer service
- customer support
- night shifts
- health insurance
- german language
- shift work
- paris
- 35-hour week
- team spirit
- referral program
- customer orientation
- fixed-term contract
- candidate experience
- profit sharing
- fixed salary
- meal allowance
- email support
- weekend shifts
- company events
- gaming industry
- sports betting
- gym
- multicultural
- asap
- live events
- poker
- 4-day week
- paid vacation
- modern work environment
- gaming room
- player experience
- rooftop
- cv in english
- entry-level position
- in-person interview
- online events
- social media support
- internal development
- recruiting process
- variable pay
- brand perception
- video call interview
- written test
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