Customer Support (m/f/d) – Care Software

• You are the first point of contact for our customers with technical and application-related questions about our care software – by phone and email.
• You handle support requests in a friendly and service-oriented manner, analyze the concerns, and find quick, understandable solutions.
• You carefully document requests and solutions in our ticketing system.
• You forward more complex cases to 2nd Level Support or the specialist departments.
• You structurally pass on customer feedback to the product team, thus helping to continuously improve our software.
• You support the further development of support materials (e.g., knowledge base, tutorials, FAQs).

• Professional experience in telephone customer support, ideally in the IT/software environment.
• Completed apprenticeship or degree with a technical or commercial focus – or a comparable qualification.
• Strong service orientation, excellent communication skills, and enjoyment of working with people.
• Structured, solution-oriented way of working and the ability to remain friendly and composed even in stressful situations.
• Very good German language skills in speaking and writing.
• Knowledge of the German healthcare system, particularly in care, as well as billing or industry-specific software, is a clear plus.

• Entry into a future-oriented company in the exciting Healthcare SaaS environment
• Meaningful mission: Digitization that genuinely relieves the burden on care services
• Individual, structured onboarding with regular feedback and support through our mentoring program
• The opportunity to work independently and responsibly and to contribute your own ideas
• Individual and diverse development opportunities
• 30 vacation days per year, flexible working hours, and up to 2 days of mobile working per week (Monday & Friday)
• Shared lunch on Wednesdays and Thursdays – freshly prepared by our head chef Ingo
• Celebrate successes together at team events

Dr. Martin Kistenich
People & Culture

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