Customer support Milieu

The Customer Support department is the link between our clients from within and outside the country, account managers, various laboratories, and our own transport service. You are the indispensable link between different customer segments and the services we provide.

What will you do in this role:

As a Customer Support employee, you are responsible for realizing optimal service delivery to clients of Eurofins Environment Testing.

You work together with your colleagues to ensure that customers are satisfied and advise them on topics such as our digital portal, analysis packages, pricing, and logistics services.

You are also responsible for handling and processing all incoming questions and comments, correctly handling complaints within the set timeframe, reporting and logging in the CRM system, performing general administrative tasks, and contributing to improving Customer Support. You have the ability to apply your chemical expertise and analytical thinking to be a solid sparring partner for the lab and research opportunities.

In short: you are the face and voice of Eurofins for the customer and will be the first point of contact for customers, various laboratories, and sales during the process.