Customer Support Medewerker | Electric Bicycles | BeNeLux

Job Description For a company specialized in the sale and repair of electric bicycles, we are looking for an experienced Customer Support employee. You will start working in a rapidly growing and international company that has already made its mark in Belgium. As a Customer Support employee, you are the friendly voice, the listening ear, and the solution-oriented hero(ine) for our customers in Belgium, the Netherlands, and Luxembourg. You ensure that they do not have any questions or concerns left unanswered. Your main tasks will be: • Providing excellent customer service through various communication channels (phone, email, chat). • Handling customer inquiries and resolving issues in a timely and professional manner. • Maintaining a high level of customer satisfaction by being proactive and responsive to their needs. • Collaborating with the sales team to ensure that customers receive the best possible service. • Participating in training sessions to stay up-to-date on new products and services. • Working in a dynamic environment where no two days are the same. Requirements: • Bachelor's degree in a relevant field (e.g., business administration, communication). • At least 2 years of experience in customer-facing roles. • Excellent communication and interpersonal skills. • Ability to work in a fast-paced environment with multiple priorities. • Proficiency in Microsoft Office applications. Benefits: • Competitive salary and benefits package. • Opportunities for professional growth and development. • Collaborative and dynamic work environment. • Flexible working hours and remote work options. • Access to training and education programs. • Recognition and rewards for outstanding performance.