Customer Support Manager:

We are looking for an experienced developer...

Speekly is the largest marketplace for Creator Content in Europe. We work with 100,000+ Creators and 12,000+ Brands together and build the Operating System for Social Content. We are a fast-growing startup with over €6 million in VC-Funding. We sit in Cologne and are successfully operating in the DACH market, the Netherlands, Italy, and UK.

The leading online marketplace for Creator-Content in Europe to be and enable our customers to source content easily, quickly, and scalable. Our customers should receive the best service.

Want to go this way with us? 😊

💜 You fit perfectly if you …

• Take ownership of the satisfaction of our international customers.
• Have a desire to learn our software in detail and actively develop it with your feedback and ideas.
• Bring a sense for Social Media, trends, and good content.
• Speak fluent Dutch and ideally German.

Aufgaben

📚 What you do here

You are the first point of contact for our Dutch customers:

• You answer all questions about our platform and services.
• You support our customers and content creators in difficulties and ensure that collaborations run smoothly and meet our platform's requirements.
• You mediate proactively between Brands and Creators when the collaboration doesn't work out as planned.
• You recognize up- and cross-selling potential and develop our customers further.
• You collect feedback from the Dutch market and bring it directly back to the team.

✨ Your goal: Ensure that our Dutch customers are well taken care of.

Qualifikation

🏆 What you should bring

• Fluent Dutch and ideally German.
• You are proactive, self-motivated, and eager to learn and take responsibility.
• You can resolve conflicts with empathy and understanding, so that all parties benefit in the end.
• You work structured, reliable, and drive things forward yourself.
• You are daily on TikTok & Instagram and understand what works.

Benefits

🌟 What you get

• Real responsibility: You take over the first point of contact for our customers and how they perceive Speekly here.**.
• Strong personal development: You will be actively coached and receive regular feedback. Our team leads are measured by how well their team develops – your development has clear priority.
• Fast learning curve: You get insights into how to scale a business as a startup. Perfect if you want to start your own business or take responsibility in a startup later
• Working on a software product: You work closely with our tech team together to realize the needs of our customers in our software.
• Setup that works: Office in Cologne, flexible working hours, hybrid working (up to 2 days home office), hardware of your choice, Urban Sports Club