Customer Support Manager:in (m/w/d)

heycare is an all-in-one care solution that supports employees in mental health, childcare, caregiving for relatives, and pet care by offering counseling services, a comprehensive media library, tailored support solutions, and more.

heycare helps companies reduce absenteeism, increase employee well-being and mental strength, and position themselves as attractive, family-friendly employers.

To strengthen our team, we are looking for an engaged Customer Support Manager:in, who convinces with empathy, organizational talent, and self-responsibility.

Aufgaben

You will be the first point of contact for our users (employees of our corporate customers) and their caregivers - always friendly, solution-oriented, and connected.

User-Support:

• Point of contact for operational questions via email, in-app chat, WhatsApp, or phone
• SUPPORT FOR FINDING CARE OPTIONS (e.g., childcare, caregiving, or pet care)
• SUPPORT FOR ALL OPERATIONAL, TECHNICAL, OR CONTENT-RELATED QUESTIONS FROM USERS
• HELP IN FINDING SUITABLE OFFERINGS FOR THE SPECIFIC USER
• SUPPORT VIA EMAIL, IN-APP CHAT, WHATSAPP, OR PHONE

Betreuer:innen-Support:

• Qualitative verification of our caregivers
• Point of contact for operational questions via email, in-app chat, WhatsApp, or phone
• Recruiting new caregivers

Organisation von Firmen-Events:

• Planning of childcare and holiday offers for corporate customers

Analyse & stetige Weiterentwicklung:

• Evaluation of user feedback and derivation of concrete optimization suggestions for our product team
• Optimization of our processes
• Development of the customer support in our DACH markets and beyond

Qualifikation

• Long-term experience in customer support
• Hands-on mentality, organizational skills, and a keen eye for detail
• Outstanding communication strength and empathy - written and spoken
• Self-reliant, structured, and solution-oriented work style - even when things get hectic
• Familiarity with digital tools and support systems
• Numerous experiences in a dynamic, agile environment (e.g., startup)
• Native-level German, good English skills, French and/or other languages an asset
• First experiences in recruiting an asset

Benefits

• Use our own heycare App (e.g., our comprehensive offers in the area of mental health)
• Work either in München in our office in the Werksviertel or completely remote from Germany (FYI: the content team is remote)
• Use Wellpass
• Three team events per year - for genuine team spirit
• Use our Weiterbildungsbudget, to further develop yourself meaningfully
• Real impact! Make a difference together with us and ensure that the compatibility of work & life becomes second nature.

Please feel free to contact us if you have any questions.

You don't meet all the requirements, but are passionate about the tasks? Then apply anyway and we'll clarify in a conversation whether it fits. We're looking forward to you!

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