Customer Support Manager (m/f/d)

vub is a leading specialist information company in the heart of downtown Cologne. Our core business includes trading in specialist information and, above all, the strongly growing sector of B2B SaaS applications.

At vub | Wissen mit System, we therefore focus on conveying global knowledge to large companies. Our goal is to ensure seamless digital processes to achieve maximum customer benefit. We are characterized by technical innovation, reliability, and personal service, and strive to continuously improve our customer benefit.

To achieve our goals, we are continuously expanding our team and optimizing our processes. Precisely at the interface between customer satisfaction and continuous improvement, we look forward to your contribution.

We are looking for dedicated and innovative minds who are ready to strengthen our dynamic team and take off with us! With a team of more than 30 colleagues, we are setting new standards for top customers from business, research, and the public sector. Career changers, e.g., from the gastronomy sector, are very welcome.

Responsibilities

• Independent commercial support of our B2B customers, from digital ordering and services to invoice creation
• Management and coordination of processes between the online webshop, internal merchandise management, and incoming customer inquiries
• Order creation and order-related communication for diverse product types, between customers and suppliers
• Strategic development of our B2B customers towards technical interfaces and digital workflows
• Competent telephone and written consultation of our customers

Qualifications

• Successfully completed university degree or commercial apprenticeship, e.g., as a wholesale and foreign trade clerk, industrial clerk, bookseller, or a comparable qualification
• Desirable: initial professional experience in customer service and order processing
• Reliable and goal-oriented way of working with customer-oriented and committed demeanor
• Very good written and spoken communication skills in German – English skills are also desirable
• Confident handling of MS Office applications and user-friendly web applications
• Enjoyment of working with a diverse team and in further shaping our shared team culture

Benefits

• Performance-based and attractive remuneration
• Long-term, responsible position with diverse tasks
• Modern workplace with a central location in Cologne and excellent transport links
• Corporate culture that values openness, flat hierarchies, and active participation
• Steep learning curve, promotion of your professional development, and continuous training opportunities
• Additional benefits such as Urban Sports Club membership, option of a job ticket, Corporate Benefits, and more

We look forward to your application. If you have any questions, please feel free to contact Eileen Marron directly (0221/2079 2241 or via email)

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