Customer Support Manager (m/w/d)

We are looking for engaged and motivated Customer Support Managers, who will strengthen our team.

Pacemo is part of the international Memcare Group and is entering a branch where digitalization has just begun. Pacemo offers an innovative SaaS solution for funeral directors, which digitizes their processes in a smart and efficient way.

As Customer Support Manager, you will be the first point of contact for our customers and are responsible for providing them with a seamless experience with our software. Your main task will be to build close relationships with our customers and maintain them, ensuring that their needs and requirements are met.

Tasks

• As Customer Support Manager, you will be the personal point of contact for our existing customers and be responsible for the continuous successful use of our software Pacemo.
• You will be in charge of efficient and successful onboarding of our customers, setting up the software with them, and conducting online training sessions.
• You will ensure product acceptance and long-term customer satisfaction.
• You will work closely with the entire team to develop innovative and efficient solutions for the funeral industry.
• You will support our 1st Level Support written and telephonically with your empathetic and positive approach.

Qualification

• You already have experience in remote Customer Support and/or Customer Success, experiences in the funeral industry are advantageous but not a must.
• You have first-hand experience in the SaaS field, preferably in the B2B sector.
• You have excellent German and English skills.
• You have demonstrated your good sense for people, situations, and appropriate communication in previous jobs.
• You work independently and are well-structured.
• You keep track of things even with a large number of tasks.
• You have a quick understanding and possess the ability to convey contents clearly and accurately.
• You are reliable and maintain motivation even when faced with repeated tasks and inquiries.
• You have at least 25 hours per week available to support the team.

Benefits

• Remote first: You decide where you (mainly) work from within Germany.
• A challenging and varied job.
• Lived New Work Culture.
• An open corporate culture with flat hierarchies.

If you want to be part of a rising and innovative company and have a passion for excellent customer service, then apply now as Customer Support Manager at Pacemo!

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