Customer Support Manager (m/w/d)

We shape the future of Legal Tech together!

At JUPUS – one of the fastest-growing Legal Tech companies in Europe – we revolutionize the work of lawyers through AI!

You ensure that our existing customers are always optimally supported and work successfully with JUPUS!

Aufgaben

• You are the first point of contact for our customers when they have questions about JUPUS – quickly, solution-oriented, and with high quality standards.
• You analyze technical and subject-specific inquiries, find structured solutions, and accompany customers until the final clarification.
• You prioritize support tickets sensibly, keep an overview of open topics, and ensure a high service quality.
• You identify recurring problems, document best practices, and develop our support processes continuously further together with the team.
• You work closely with Onboarding, Customer Growth, and Product to systematically incorporate customer feedback into the development of JUPUS.
• You help build and maintain Help-Center articles, FAQs, and internal knowledge databases.

Qualifikation

• Kundenfokus: You understand that excellent support is a central success factor and meet customers professionally, empathetically, and solution-oriented.
• Erfahrung im Customer Support: You have ideally at least 2 years of experience in the SaaS-, Tech- or Software sector.
• Hohe technische Affinität: You don't need to be able to program, but you understand how software works, can grasp technical connections and are not afraid of interfaces, APIs or logs.
• Strukturierte Arbeitsweise: You work organized, prioritize sensibly, and keep an overview even with many parallel inquiries.
• Problemlöser-Mentalität: If something doesn't work, you analyze systematically the causes and actively look for solutions.
• Startup Mentalität: You love dynamics, take responsibility, and want to have a real impact.
• Eigeninitiative & Gestaltungslust: You bring your own ideas in, question processes, and help us build our support scalable.
• Legal Tech begeistert dich: Interest in new technologies and digital solutions is a must!
• Kommunikationsstärke: Fluent German and good English skills to best support our customers.
• A plus if you also have very good French language skills.

Benefits

Why JUPUS?

✨ Grow with us: We offer you numerous opportunities for further development and the chance to completely rethink one of the oldest industries in the world together with us!

🚀 Dynamic Startup Culture: Work in a motivated and collegiate team where everyone supports each other!

🏡 Flexibility: Home Office and flexible working hours are part of our package!

🛠 Modern Equipment: A current MacBook awaits you.

💪 Stay Fit: We'll take care of your Urban Sports Club membership!

Sounds like you? We're looking forward to your application!

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