Customer Support Manager - for Kobold (m/f/d) | Frankfurt am Main

Work @ everii

Are you enthusiastic about B2B SaaS software and enjoy supporting customers with their daily challenges? Do you find suitable solutions, explain complex topics understandably, and want to further develop your support skills in a dynamic environment? Then you've come to the right place!

What awaits you

For the support of our SaaS solution Kobold, we are looking for a dedicated personality as a Customer Support Manager. You will competently and reliably guide our customers, support them with questions about the application, and ensure that challenges are solved quickly and sustainably.

At everii, you work at the interface between technology, customers, and their individual requirements. You contribute to the continuous development of our support processes, provide valuable feedback to internal teams, and inspire our customers to make the best possible use of Kobold.

If you enjoy taking responsibility, work solution-oriented, and want to delve deeper into the world of modern SaaS software, we look forward to hearing from you!

Responsibilities

• Customer Communication: You are the first point of contact in 1st level support and in close communication with our customers.
• Inquiry Management: You receive support requests and ensure their quick analysis and resolution.
• Customer Support: You advise customers and resolve technical and functional inquiries regarding our planning tools.
• Solution Development: Independent processing of inquiries and application of modern tools such as databases and ticketing systems.
• Product Improvement: You identify optimization opportunities and provide valuable feedback for product improvement.
• Documentation: You maintain and develop our support documentation and contribute helpful content to our knowledge base.

Qualifications

• Basic Requirement: You have basic knowledge of working with AI tools, are enthusiastic about AI, and are willing to actively use these tools in your daily work.
• Qualification: You already have solid experience working with customers, ideally in Customer Success Management, Support, Project Management, or Account Management.
• Industry Knowledge: Experience in the architecture and engineering industry is an advantage, but not a requirement.
• Technical Understanding: You have technical affinity as well as fascination and enthusiasm for business software.
• Structured Way of Working: You work analytically, goal-oriented, and are skilled in moderating and coordinating projects.
• Communication Skills: Enjoy maintaining customer contact and developing solutions.
• Team Player: You enjoy working in a team and are willing to familiarize yourself with the various aspects of customer management.
• Language Skills: Very good German skills in speaking and writing, good English skills are a plus.

Benefits

• Smart Work: Technical equipment for remote work, a hybrid work model.
• Individual Development: Room for autonomous work and continuous learning.
• Flat Hierarchies: Fast decision-making processes and a lot of scope for action.
• Feel-Good Atmosphere: A modern office in the heart of Frankfurt with fresh fruit, coffee, chilled drinks, and a weekly joint breakfast.
• Opportunity: for a subsidy for the Deutschlandticket & Lunch (via EDENRED/non-cash benefits**)

We look forward to your application, including your salary expectations and your earliest possible start date.

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