Customer Support Manager (80-100%)

We are a spin-off of ETH Zurich founded in 2011 with a startup spirit. With our SaaS solution quitt, we handle the correct employment of private workers for private individuals in Switzerland, Germany, and England. With quitt Business, we take over personnel and payroll administration for Swiss start-ups and SMEs. To date, salaries totaling over 400 million CHF have been processed through our web applications. In our offices in Zurich-Wiedikon, Munich, and Dersingham, around 50 employees ensure the simple, fair, and digital handling of employment relationships. Our mission: Fair employment, made easy.

For these ambitious endeavors, we need your support! 🚀

Tasks

As Customer Support Manager, you will support us in our daily business with quitt and, in the longer term, also with quitt Business, and you will be the figurehead and first point of contact for our company. The tasks of your future team include:

• General customer support via telephone, email, and chat in German, English, and French, possibly also Italian

• Ensuring the smooth operation of daily business activities

• Various administrative tasks

• Supporting other team members

• Ensuring process optimization

Qualifications

You are:

A positive personality with a completed commercial or business administration apprenticeship and several years of professional experience in administration, (telephone) customer support, or (social) insurance. Fluent in German, English, and French (any additional language is a plus) and digitally savvy is mandatory.

Motivated, independent, and detail-oriented, communicative, stress-resistant, think in a networked manner, quick to grasp concepts, eager to learn, and keen to continuously question and improve existing processes.

Available immediately or by arrangement.

Benefits

• Hybrid working model with a modern office near Zurich Wiedikon train station

• Diverse, dedicated team with strong cohesion

• Regular team events and social gatherings

• Free coffee, tea, and snacks in the office

• Start-up spirit, flat hierarchies, and direct communication channels

• Several office dogs 🐶

We look forward to getting to know you!

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