Customer Support - German Language / REMOTE

We are looking for a German-speaking Customer Advisor, detail-oriented, customer-focused, and passionate about finding solutions. If you enjoy working in a dynamic environment, communicating with people, and quickly identifying solutions for various situations, we invite you to join our team.

What will you do?

• You will provide support to customers via phone and email, in German.
• You will answer questions related to accounts, savings products, and platform usage.
• You will analyze customer requests and identify appropriate solutions, adhering to internal procedures.
• You will also perform operational back-office and administrative activities.
• You will collaborate with internal teams to resolve requests and situations requiring additional support.
• You will accurately record customer and partner interactions in internal systems.
• You will strictly adhere to procedures and legal requirements regarding customer communication and information management.

What are we looking for?

• Excellent knowledge of the German language, both spoken and written.
• Great attention to detail and a high level of accuracy.
• Analytical skills and the ability to make decisions based on the situation.
• Goal-orientation and self-motivation.
• Proactive attitude and a natural orientation towards identifying and resolving customer issues.
• Perseverance and the willingness to overcome obstacles.
• Flexibility and the ability to learn quickly and adapt to a dynamic environment.
• Professionalism and excellent communication skills.
• Integrity and responsibility in managing information.
• The ability to strictly adhere to legal requirements, procedures, and rules applicable to customer communication.
• Increased attention to documenting and recording customer and partner interactions.

Salary: 6500 – 7000 RON + 300 RON Perf Bonus + 500 RON Benefits