Customer Support

· Respond promptly to customer inquiries through calls, emails, and chat.

· Make outbound calls to clients as and when required for follow-ups, confirmations, and relationship management.

· Provide accurate information and effective solutions to customer issues.

· Coordinate with internal departments to resolve queries efficiently.

· Maintain records of customer interactions and follow up as necessary.

· Ensure a high level of customer satisfaction by delivering professional and courteous service.

· Support in post-conference communication and feedback collection.

· Adhere to company policies, processes, and service quality standards.

· Bachelor’s degree in any discipline.

· Freshers and candidates with prior customer service or tele calling experience are welcome.

· Excellent verbal and written communication skills in English.

· Strong problem-solving abilities and a positive attitude.

· Ability to work effectively both independently and as part of a team.

· Good organizational skills with attention to detail.

Basic proficiency in MS Office tools; familiarity with CRM systems is an advantage