Customer Support & Happiness Specialist (60-100%, Deutschland, Remote)

Be authentic, honest and keep your promises - the rest takes care of itself.

Our Mission

Skribble is on its way to becoming the leading E-Signing platform in the DACH region. We enable the digitalization of all signature processes and put user-friendliness at the forefront. With profound application knowledge, local support, and tailored solutions, we accompany our customers every step of the way. Through strategic partnerships, we expand our offer with comprehensive solutions for all business processes and drive innovation, trust, and excellence in the digital world forward.

The Team

We are an innovative, dynamic, and collegiate team that works hand in hand every day to elevate Skribble's presence in the DACH region. With passion and professionalism, we strive to strengthen trust in our digital world - one E-signature at a time. If you'd like to contribute to moving our mission forward, we'd be delighted to hear from you!

Tasks

Our Customer Support & Happiness Teams have a goal: to support users so that signing with Skribble is happy-making. To do this, we answer questions about our product, but also about E-signing in general; find solutions for problems and share user feedback with our product development.

You are the voice of Skribble, whether it's over the phone or via email. Every interaction you consider as an opportunity to excite our customers for Skribble. You see every interaction as a chance to optimize our product and service. Therefore, it's not just important to answer questions and solve problems, but above all to listen carefully and take up the needs and ideas of our customers.

Qualification

• Experience in Customer Service in an international B2B setting, ideally in the international SaaS sector for B2B services in the DACH region.
• Residing in Germany.
• Excellent written and verbal communication skills in German and English.
• French is advantageous.
• The ability to quickly identify, analyze, and find effective solutions to problems.
• A positive attitude, resilience, and the ability to remain professional and friendly even in challenging situations to ensure customer satisfaction.
• Empathetic, well-organized, and approachable.

Benefits

• Flexible working - you decide where you want to work based on the principle of 'Remote first'.
• Personal development - in a dynamic environment with regular feedback meetings and continuous learning opportunities, you have the chance to grow further.
• Team spirit - you will be part of a rapidly growing tech company with an ascending and experienced team. Our values, helpfulness, openness, simplicity, and entrepreneurship are our guiding principles and we live them every day.
• Diversity - you will be part of a curious multicultural team.
• A job with purpose: gentle in its handling of human and environmental resources, through the enablement of digital signatures #worksmarter.
• Company culture - we live a company culture based on transparency and self-responsibility.
• Salary range Customer Happiness Specialist: €35,000 to €55,000 per 100%, depending on education, experience, and skills.

Application Process

The process for this position looks like this:

• Application through our job portal.
• Screening of applications and open questions.
• Culture Fit Interview in German with members from the People and Customer Happiness Team (online meeting)
• Technical Fit Interview with our Head of Operations and other team members in English and German.
• Offer - phone call with someone from the People Team to discuss the details.

Why Skribble?

We value innovation, collaboration, and continuous learning at Skribble. Our culture is open, supportive, and fosters professional growth. Here, your work will directly influence our growth and success. Skribble is proud to be an employer with equal opportunities. We welcome all candidates regardless of race, skin color, religion, gender, age, nationality, disability, or any other status.

Meet Patrick, Head of Customer Happiness:
https://www.youtube.com/watch?v=apk3ex1wswU&t=2s&ab_channel=Skribble

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