Advanced German Customer Support

German language - advanced level (mandatory)

English language at least intermediate level

You will work alternately between Reception (FO) and Back Office (BO) tasks as you develop your skills:
Reception – Incoming calls
Involves emergency calls from customers who need assistance.
Collect essential details and quickly assess the situation.
Coordinate the appropriate assistance for each case.

Back Office – Coordination and follow-up
Coordinate emergency transport through our systems and keep in contact with Business Partners.
Arrange additional services (car rentals, vehicle returns, pick-ups).
Contact customers after the incident to make sure all needs are met.

Regular shifts: 08:00 – 23:00
Night shifts: every 2 months, for 5–7 days
Weekend shifts
Training provided

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