Customer Support - German Market

About the Role:

We are seeking German-speaking Customer Support Specialists for a hybrid role in Malta. This position focuses on providing excellent customer service via email and live chat only no phone calls required. The role offers a permanent contract, competitive compensation, and opportunities for career growth.

Responsibilities:

• Respond to customer inquiries and complaints professionally via email and chat
• Provide accurate and timely information using appropriate tools
• Meet individual and team performance targets
• Escalate complex issues according to company policies
• Collaborate with internal teams to improve processes and customer experience
• Participate in training and onboarding programs

Requirements:

• German speaker with good English skills
• Basic proficiency in Microsoft Office (Excel, Word, etc.)
• Strong attention to detail, problem-solving ability, and willingness to learn
• No prior experience required; full training provided

Schedule & Contract:

• Rotational shifts: 07:0015:30 & 15:3000:00
• 5 working days per week with 2 days off
• Permanent contract

Compensation & Benefits:

• 1,650 gross/month (~1,400 net)
• Quarterly government support (130)
• Performance bonus (up to 200 twice per year)
• Relocation support: flight reimbursement and hotel accommodation during initial weeks plus collaboration with real estate agencies offering discounted fees for long-term housing.
• Career progression and training opportunities