Customer Support for International Music Project - EU Freelancer

Do you already know the hey contact heroes?

No, not yet? Then it's time!

The hey contact heroes stand for genuine innovations in customer service! We have specialized in providing top-notch customer service solutions. With over 500 agents, we are now operating in 17 countries around the clock and around the globe.

100% Remote - within the EU (excluding Germany)

You are communicative, reliable, and love music? Then this is your chance to become part of an international project for one of the largest music companies worldwide!

We are looking for motivated freelancers within the EU who will support our team in customer service - by phone, email, and chat.

Your Mission:

• Processing customer inquiries about orders, products & services
• Communication via phone, email, and chat (approx. 85% Backoffice)
• Careful documentation in the designated tools (e.g. Zendesk)
• Collaboration with the project team to ensure high customer satisfaction

Your Profile:

• You live outside of Germany within the EU and have a valid VAT ID
• You are music-loving and can identify with international music brands
• Very good German language skills in writing and speaking, English language skills are an asset
• You already have experience in customer service/contact center (phone, email or chat)
• You work reliably, structured, and independently
• You are punctual, resilient, and team-oriented
• Technical setup: stable internet connection, headset, quiet working environment

Our Offer:

• A fascinating project for one of the largest music companies in the world
• Lasting perspective with fair remuneration
• Close exchange with team leadership and project management
• Opportunity to bring your enthusiasm for music into the job

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