Customer Support (f/m/d) / 20h pro Woche

At Future Demand, we are developing an innovative SaaS platform for data-driven marketing and demand forecasting. Our solution primarily supports small and medium-sized companies in planning their sales and marketing processes more intelligently and accelerating their growth.

To strengthen our Customer Success team, we are looking for support in Customer Support on a part-time basis with 20 hours per week, effective immediately. The position is open to applicants with diverse professional and academic backgrounds. What matters most to us is your service orientation, your clear communication, and your interest in digital products.

Tasks

• First point of contact for our customers: You handle inquiries by email and phone.
• Delivering quick solutions: You triage incoming tickets, independently answer standard questions, and forward more complex cases to the relevant experts.
• Documentation and knowledge management: You maintain our internal knowledge base in Confluence and suggest improvements to our support processes.
• Technical support: You carry out simple error diagnoses, provide support via screen sharing or step-by-step instructions, and implement minor configurations in customer systems.
• Passing on feedback: You continuously collect user feedback and work closely with Product Management and Development to further develop our platform.

Qualifications

Your profile

• Availability: You want to work 20 hours per week on a permanent basis.
• Language skills: You communicate confidently in German and English.
• Customer-oriented: You enjoy helping users and respond empathetically and solution-oriented.
• Tech-savvy: You are curious about digital products and tools such as HubSpot, Jira, or Confluence, and you quickly familiarize yourself with new software.
• Structured: You keep an overview even in busy phases and carefully document your work steps.
• Independent and team-oriented: You like to collaborate closely with others, but you also take responsibility independently.
• A specific vocational, academic, or professional qualification is not required.

Advantageous, but not a must

• Initial experience in customer support, customer service, or helpdesk
• Experience with SaaS products or B2B customers

Applications from career changers are explicitly welcome.

Benefits

Why us?

• Startup spirit with real impact: Work in an ambitious team that uses its technology to make companies more successful.
• Learning on the job: Take on responsibility from the start – we support you and promote your professional development.
• Flexible part-time work: We agree on the distribution of your 20 weekly hours together. You work in a hybrid model – remotely and in our office in Kreuzberg.
• Attractive compensation: Depending on experience, you receive €1,300 to €1,800 gross per month, plus a subsidy for your BVG ticket.
• Modern infrastructure: A spacious office and a free Urban Sports Club membership await you.

We look forward to your application!