Customer Support Executive

Full Time 192000.00 - 324000.00

Job description

About NoBroker:NoBroker.com is India's first PropTech unicorn, revolutionizing the real estate industry by providing a brokerage-free property search platform. Founded in 2014 by alumni from IIT Bombay, IIT Kanpur, and IIM Ahmedabad, NoBroker.com connects property owners and tenants/buyers directly, eliminating the need for middlemen. With over 1 crore customers, 5 lakh new customers per month, and 55,000 monthly transactions, NoBroker.com has disrupted the traditional brokerage model and saved INR 1200 crore in brokerage fees annually. Recently valued at over USD 1 billion, NoBroker.com is headquartered in Bengaluru and operates in key cities including Mumbai, Hyderabad, Pune, Chennai, Delhi & NCR.
Perks & Value Proposition:

Employee health insurance of INR 1 lakh per year
Free lunch and snacks
Promotions every 6 months, with outstanding performers getting promoted every quarter
Monthly rewards and recognition for outstanding performers
Opportunity for accelerated growth and becoming Assistant Manager within 2 years
Regular team parties and annual day outing for all employees
Educational & Skill Set Qualifiers:

Education: Graduation/HSC qualifiedSkills:

Excellent verbal and written communication skills
Good interpersonal skills and numerical and analytical ability
Strong decision-making skills
Languages: English & Hindi mandatory, Kannada/Tamil/Marathi preferred
Proficient in Microsoft Office (Excel, Word)

Job Title: Customer Service ExecutiveJob Description:This position reports to the [insert relevant manager's position] and interfaces with company managers and end customers.Specific Responsibilities:

Handle inbound calls for customer service
Identify and assess customer needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information using the appropriate methods and tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits
Conduct follow-ups to ensure complete resolution of issues
Maintain records of customer interactions and process customer accounts
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers

Required skills

microsoft office customer support communication skills word excel

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