Customer Support Executive

About NoBroker:NoBroker.com is India's first PropTech unicorn, revolutionizing the real estate industry by providing a brokerage-free property search platform. Founded in 2014 by alumni from IIT Bombay, IIT Kanpur, and IIM Ahmedabad, NoBroker.com connects property owners and tenants/buyers directly, eliminating the need for middlemen. With over 1 crore customers, 5 lakh new customers per month, and 55,000 monthly transactions, NoBroker.com has disrupted the traditional brokerage model and saved INR 1200 crore in brokerage fees annually. Recently valued at over USD 1 billion, NoBroker.com is headquartered in Bengaluru and operates in key cities including Mumbai, Hyderabad, Pune, Chennai, Delhi & NCR.
Perks & Value Proposition:

• Employee health insurance of INR 1 lakh per year
• Free lunch and snacks
• Promotions every 6 months, with outstanding performers getting promoted every quarter
• Monthly rewards and recognition for outstanding performers
• Opportunity for accelerated growth and becoming Assistant Manager within 2 years
• Regular team parties and annual day outing for all employees
• Educational & Skill Set Qualifiers:

Education: Graduation/HSC qualifiedSkills:

• Excellent verbal and written communication skills
• Good interpersonal skills and numerical and analytical ability
• Strong decision-making skills
• Languages: English & Hindi mandatory, Kannada/Tamil/Marathi preferred
• Proficient in Microsoft Office (Excel, Word)

Job Title: Customer Service ExecutiveJob Description:This position reports to the [insert relevant manager's position] and interfaces with company managers and end customers.Specific Responsibilities:

• Handle inbound calls for customer service
• Identify and assess customer needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information using the appropriate methods and tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits
• Conduct follow-ups to ensure complete resolution of issues
• Maintain records of customer interactions and process customer accounts
• Follow communication procedures, guidelines, and policies
• Go the extra mile to engage customers