Customer Support Executive

Customer Support Executive - Voice Leading IT firm in Kochi, looking for a Customer Support Executive to handle inbound voice calls, resolve customer queries, and ensure a high level of customer satisfaction. The ideal candidate should have excellent communication skills and a customer-first approach. Key Responsibilities: Handle inbound customer calls in a professional manner Retail Voice Support Assist employees of clients through calls. Provide help regarding employee queries. Address customer concerns and resolve issues promptly. Ensure customer satisfaction by providing timely and effective solutions. Maintain accurate records of all interactions with customers. Identify and escalate critical issues to the supervisor. Develop strong relationships with clients through regular communication. Key Requirements: Excellent communication skills Strong problem-solving skills Ability to work in a fast-paced environment Ability to maintain confidentiality Customer-first approach Familiarity with CRM software Knowledge of industry trends and developments. Benefits: Opportunity to work with a leading IT firm in Kochi Competitive salary package Comprehensive training provided Regular feedback and performance evaluation Opportunities for career growth and development.