Customer Support Engineer (m/w/d) MedTech

You have a passion to support our customers in hospitals and doctor's offices, ensuring that our innovative SaaS solutions for image data management are used optimally? Then join our Support Team!

With your technical expertise and experience in the Healthcare/MedTech field, you ensure that the processing of sensitive patient data runs smoothly – a task that really counts.

Telepaxx Medical Data offers hospitals and doctors data-protection-compliant, quickly integratable Software-as-a-Service solutions from the cloud - tailored to the needs of imaging departments such as radiology, orthopedics, cardiology or gynecology.

Note: For better readability, we refrain from using gender-specific forms. All person references apply equally to all genders.

Aufgaben

• Kompetenter Ansprechpartner for users and IT staff from our customers' PACS teams regarding the use of our image data management solutions
• Eigenverantwortliches Bearbeiten und Lösen of customer inquiries and disturbances in 1st-level support for our cloud and archive solutions, as well as frontend servers and applications
• Technische Behebung von Störungen in 2nd-level support in our archive applications and on frontend servers
• Analytisches Vorgehen: You conduct root-cause analyses and work across departments to resolve the issue
• Überwachung der Services and applications on internal and customer systems
• Verantwortung für Betrieb and control of archive applications in our data centers
• Aktive Mitarbeit in the continuous improvement of our support and operational processes

Qualifikation

• Completed vocational training or study in the field of computer science or equivalent qualification
• Fundamental knowledge with clinical IT, particularly PACS systems and communication standards such as DICOM, IHE, and HL7
• Ideal experience with Windows Server, SQL databases, and archive systems
• Excellent communication skills and service-oriented thinking
• Pleasure in direct customer contact
• Very good German language skills (at least C1 level) and good English language skills

Benefits

• A collegial, appreciative, and motivating work environment that supports each other and celebrates successes as a team
• Much scope for implementing own ideas
• Sensible tasks: You directly contribute to ensuring patients are optimally cared for – a task with real impact
• The opportunity to participate in innovative Med- and HealthTech solutions
• Flexible working time models: Full-time or part-time from 30 hours per week
• Short decision-making paths and agile work methods
• A permanent job with attractive remuneration

We live entrepreneurial pragmatism and enable visionary impulses in the field of Health-IT. At our company, tradition meets modernity, flat hierarchies, and short decision-making paths meet engagement and strong solutions. Our team is united by a clear understanding of the challenges in medical institutions and the desire to drive digitalization forward meaningfully.

You want to join our team and help us drive the market for Digital Healthcare forward? Then apply with us!

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