IntelligenceBank
10 months ago
Customer Support Coordinator - SaaS
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Company information
- Company
- IntelligenceBank
- Location
- Australia, Victoria, Melbourne Region, Melbourne, Southbank Australia
- Posted
- 10 months ago
Job description
Key Activities:
- Be the first point of contact for HelpDesk support tickets from Customers.
- Investigate and respond to customer support tickets and other tasks as assigned via email, phone and online meetings in accordance with SLA’s and any established deadlines
- Configuration of IntelligenceBank software products as required which may include but not be limited to custom webpage development (HTML, CSS, JS), IB database/briefs/forms, workflows, alerts, groups, permissions), Zapier integrations & automations
- Liaise with QA, Dev and Product teams on issues to determine solutions for customers or raise Jira tickets to escalate if needed for second level technical support
- Assist Customer Success Managers, Key Account Directors and Implementation team with customer project work, change requests, troubleshooting and technical queries specific to customer’s use cases and platform configurations
Required skills
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