Customer Support Coordinator / Koordinator Kundenservice (m/w/d)

The TIENS Group is an internationally active conglomerate with business fields in the areas of health, biotechnology, education, e-commerce, tourism, and financial services. The company is active in over 117 countries and regions and maintains strategic partnerships with leading companies worldwide.

The TIENS Europe Region currently serves more than 20 European markets and is growing continuously.

To strengthen our team, we are looking for a dedicated individual as Customer Support Coordinator (m/w/d).

Tasks

• Processing of customer inquiries via telephone, email, live chat, and other channels (B2B & B2C)
• Maintenance and updating of promotional and marketing content on social media channels
• Coordination and automation of order processing between internal systems and the central warehouse
• Interface management between customer service and logistics to ensure smooth processes
• Management of order uploads, tracking shipments, and resolving delivery and fulfillment issues
• Analysis of recurring problems, identification of causes, and implementation of process improvements
• Ensuring excellent customer service for distribution networks and business customers
• Collaboration with distributors and senior executives to implement SIPs and other business programs
• Organization, preparation, and active participation in meetings, training sessions, and events
• Support of the European Service Centers in regular reporting and special projects

Requirements

• Very good German and English language skills in writing and speaking
• At least 3 years of relevant work experience in the field of customer service/customer care
• Excellent communication skills and high service orientation
• Self-motivated, structured, and reliable working style
• Teamwork ability and initiative
• Familiarity with MS Office (Word, Excel, Outlook)

Benefits

• A modern and centrally located workplace
• The opportunity to shape a S2B2C business model across Europe
• Clear development prospects up to regional leadership or global digital strategy roles
• An open, international corporate culture with space for personal ideas
• Team-building activities, company events, and internal events
• Atractive employee discounts on the TIENS product portfolio

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