Customer Support Consultant

Euronet - YourCash sub-divisie is looking for Customer Support Consultants in Amsterdam. As a customer support consultant, you are an important link between internal and external customers. You are the first point of contact for all customers, both by phone and via email. You provide advice and information, and ensure that bottlenecks with the right care are resolved, in short, you are customer- and service-oriented. What will you do? Monitor and register customer requests and error messages; Register errors, if necessary, to ensure that they are properly documented; Provide clear and concise answers to customer inquiries; Ensure that all customer interactions are recorded and stored in our CRM system; Identify and escalate critical issues to the relevant teams; Collaborate with other departments to resolve complex customer issues; Develop and maintain a deep understanding of our products and services; Stay up-to-date with industry trends and developments; Participate in training sessions and workshops to improve your skills and knowledge; Work closely with the Customer Support Manager to prioritize tasks and ensure that all customer requests are handled efficiently.