Customer Support & Business Analyst (HR Software)

Mid Level

Job description

Main Responsibilities:

Provides customer support for software application usage, including settings and basic problem resolution.
Documents and reproduces reported problems, collaborating with the programming team for solution implementation.
Manually tests the application, including regression and new functionality testing in real-use scenarios.
Gathers and structures customer and market feedback to understand requirements and priorities.
Writes clear functional requirements and assists in validating solutions before delivery.
Contributes to process improvement through developing FAQs, guides, and articles.

Benefits:

Join a dynamic and innovative team where you will have the opportunity to develop valuable skills and contribute to our product's success. We offer a competitive salary and a collaborative work environment.

Required skills

customer support competitive salary collaborative work environment business analyst problem resolution regression testing hr software functional requirements articles faqs guides software application

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