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Customer Support & Business Analyst (HR Software)
Mid Level
6500.00 - 7500.00
Job description
Ideal Candidate
We are looking for a person who is close to clients and products, capable of offering high-quality support in the use of our HR/punching applications, testing functionalities, and transforming customer feedback into clear requirements for the development team.
Job Description
What you will do (responsibilities):
• Provide client support for software application usage (settings, workflows, basic troubleshooting).
• Reproduce reported issues, document clear steps, and collaborate with programmers to resolve.
• Manually test the application (regression, new functionalities, real-use scenarios).
• Collect and structure customer feedback and market input: “what is needed”, “why”, “impact”, “priority”.
• Write functional requirements easily implementable (user stories / acceptance criteria) and assist in validating the solution before delivery.
• Participate in improving support processes (FAQ, guides, templates, articles).
Bonus (if you have):
• Knowledge of manual testing (test cases, bug reports, regression).
• Experience with a ticketing tool (Jira, Azure DevOps etc.).
• Understanding of HR/punching processes (shifts, overtime, punching, approvals).
Application to this job without responding to the mini-questionnaire will not be considered.
Please respond to the questionnaire without AI assistance, as you will not be able to use AI in future interviews and it is pointless to waste your time or ours!
• Provide client support for software application usage (settings, workflows, basic troubleshooting).
• Reproduce reported issues, document clear steps, and collaborate with programmers to resolve.
• Manually test the application (regression, new functionalities, real-use scenarios).
• Collect and structure customer feedback and market input: “what is needed”, “why”, “impact”, “priority”.
• Write functional requirements easily implementable (user stories / acceptance criteria) and assist in validating the solution before delivery.
• Participate in improving support processes (FAQ, guides, templates, articles).
Bonus (if you have):
• Knowledge of manual testing (test cases, bug reports, regression).
• Experience with a ticketing tool (Jira, Azure DevOps etc.).
• Understanding of HR/punching processes (shifts, overtime, punching, approvals).
Application to this job without responding to the mini-questionnaire will not be considered.
Please respond to the questionnaire without AI assistance, as you will not be able to use AI in future interviews and it is pointless to waste your time or ours!
About the Company
Creasoft is the largest producer of HR and punching electronic solutions in Romania. Our company designs and produces HR software, electronic punching devices, digital inventory software, other applications like telemetry/active monitoring from a distance.
www.creasoft.ro