Customer Support Associate (Malayalam)

Who we are: Swipe is a simple invoicing and payments app for 2M SMEs in India which is backed by Y Combinator and top-tier VCs and Angel Investors from Silicon Valley and India. We make it easy for local businesses to invoice their customers over WhatsApp. What you will do: Provide exceptional customer support through our chat support intercom and on calls. Conduct product walkthroughs and guide customers in utilizing our app to ensure a seamless onboarding experience. Handle customer complaints and provide effective solutions to resolve issues. Translate and interpret customer queries and concerns in Malayalam. Identify and escalate critical issues to the appropriate teams. Maintain detailed records of customer interactions and feedback. Contribute to improving customer support processes and documentation. What you should have: Excellent communication skills in Malayalam (reading, writing, and speaking) and English. Prior experience in customer support or a related field. Strong problem-solving abilities and a customer-centric approach. Ability to empathize with customers and understand their needs. Proficiency in using chat support tools and phone systems. Ability to work independently and as part of a team. Good understanding of mobile apps and technology. Comfortable working in a fast-paced environment. Bonus points if: You have experience with Fintech products. You have experience with Zendesk or similar CRM platforms. What we offer: Competitive salary. Opportunity to work in a fast-growing startup. Be part of a diverse and inclusive team. Professional development opportunities.