Customer Support Associate

About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, Firstsource is a trusted partner for clients seeking to enhance their customer experience through innovative solutions and services. As a Customer Support Associate at Firstsource, you will be part of a dynamic team that delivers exceptional customer experiences across various industries. Your primary responsibilities will include: • Responding to customer inquiries via phone, email, or chat • Resolving customer complaints in a timely and professional manner • Providing product information and answering questions about products and services • Escalating complex issues to senior team members for resolution • Maintaining accurate records of all interactions with customers • Collaborating with internal teams to resolve customer issues and improve overall customer satisfaction • Participating in training sessions to enhance knowledge and skills • Meeting performance targets and adhering to quality standards • Working in a fast-paced environment, prioritizing tasks, and managing multiple projects simultaneously. If you are passionate about delivering exceptional customer experiences and have excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.