Studio Firefly
1 year ago
Customer Support Analyst
Sign up to save this job, get alerts, and apply with an optimized CV.
Company information
- Company
- Studio Firefly
- Location
- Cluj Romania
- Posted
- 1 year ago
Job description
Ideal Candidate
We are looking for a Customer Support Analyst to join our growing team in Cluj.
If you’re an enthusiastic person, passionate about games, and in search of fresh and challenging work experience, this is a great opportunity to uplift your career in a smart, fast-paced business environment.
Required Skills and Experience
If you’re an enthusiastic person, passionate about games, and in search of fresh and challenging work experience, this is a great opportunity to uplift your career in a smart, fast-paced business environment.
Required Skills and Experience
- Fluent in spoken and written English
- Focus on Customer Experience
- Ability to collect and analyze information, problem-solve, and make decisions
- Passion for games
- Any previous experience in customer-facing positions is beneficial
- Experience with Zendesk, Jira, Confluence is a bonus, but not required
Job Description
Key Tasks & Responsibilities
- Represent the first point of contact and face of the company for high-priority players
- Handle, solve, and investigate user-reported issues in detail
- Adapt existing workflows and processes to our evolving title portfolio
- Serve as a two-way information funnel between players and the company
- Monitor, summarize and report player sentiment based on official channels
- Act as the company-internal primary point of contact for Customer Support matters for assigned titles
- Maintain and document high levels of game knowledge
- Interact and coordinate with external and internal partner departments
About the Company
At Firefly Studios we enable mobile game studios to create award-winning games throughout the world. Our commitment to operating awesome free-to-play games for mobile devices allows us to work with world-class mobile game studios from around the world.
During the recruitment process, you will have the opportunity to learn more about our games, internal processes, and how it feels to be part of our team and perform this job.
In the past year, we have adapted our onboarding practices to ensure a Covid -safe environment.
During the recruitment process, you will have the opportunity to learn more about our games, internal processes, and how it feels to be part of our team and perform this job.
In the past year, we have adapted our onboarding practices to ensure a Covid -safe environment.
Required skills
Interested in this position?
Create your free account and tailor your CV to match this job.