Customer Support Analyst - B2B

Who We Are
Busbud is a global leader in mobility, focused on intercity ground travel, with the mission to transform the way people connect around the world.

The group operates a B2C marketplace dedicated to booking intercity ground travel (bus, train, ridesharing, and more), used by over 100 million travelers across more than 3 million routes in over 80 countries.

The company also provides vertical B2B SaaS software that powers the businesses of hundreds of ground travel operators worldwide.

We empower travelers to discover new destinations, build connections, and experience the world — all while making environmentally conscious choices that promote a more sustainable and accessible mode of transportation.

This role is specifically focused on Buson, our regional mobility platform that makes bus travel in Brazil smarter, more accessible, and more convenient.

The role
We are looking for a professional to provide technical systems support, ensuring excellence in customer service for client companies and the continuity of services by delivering agile and effective solutions that guarantee the full operation of systems.This professional will be responsible for assisting users by providing technical support in system operations, working in an analytical and preventive manner, and demonstrating proactivity in process improvement.

What you'll be doing

• Provide technical support to users in the operation of management systems.
• Log incidents and open support tickets, contributing to corrective activities and service improvements.
• Guide, train, and clarify technical questions regarding newly implemented or modified features in management systems for other company areas.
• Handle requests according to predefined priorities, directing complaints to the appropriate solutions.
• Advise users on the use of the company’s IT systems, promoting conduct adjustments when necessary.
• Proactively monitor systems and indicators, identifying and resolving issues through reports and analyses, and contributing insights to support the involved areas.
• Provide support for integrations and APIs.
• Collaborate with Product and Development teams.

Who you are

• Intermediate knowledge of Microsoft Office Suite
• Experience with B2B systems
• Knowledge of databases and SQL language
• Experience in API consumption and use of support tools such as Postman
• Management and creation of support area indicators
• Ability to analyze processes and propose improvements to stakeholders
• Strong communication skills
  
  What’s in it for you
  
• Compensation aligned with market standards
• Flexible benefits through the Swile card
• National health and dental care coverage
• Relaxed and dynamic work environment
• Sesc benefits
• Transportation allowance
• Scheduled day-offs
• Remote vacancy
  
  Busbud is committed to equal employment opportunities for all employees and providing a work environment free from discrimination and harassment. All employment decisions at Busbud are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national origin, gender, age, disability, sexual orientation, gender identity, marital status, or any other status protected by applicable laws.