Computer Generated Solutions Romania SRL
8 months ago
Customer Support Agent with English - Bucuresti/ Brasov
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Company information
- Company
- Computer Generated Solutions Romania SRL
- Location
- Brasov, Bucuresti Romania
- Posted
- 8 months ago
Job description
Ideal Candidate
- Excellent communication skills in English – spoken and written
- High levels of empathy, emotional intelligence, and professionalism
- Prior experience in customer service, crisis handling, compliance, or reporting roles is a plus
- Availability to work night shifts is required
Job Description
- Answer inbound calls from clients wishing to report sensitive incidents such as: Data breaches, Workplace misconduct or abuse, Fraud, Discrimination, Harassment or other ethical concerns
- Provide active listening, emotional support, and a calm, professional demeanor during calls
- Accurately document all relevant details during the call by drafting detailed written reports
- Review and correct all written reports to ensure they meet grammatical and spelling standards before submission
- Handle confidential information with discretion and professionalism
About the Company
CGS is an American outsourcing company, holding one of the largest support centers on the Romanian market. CGS ranks among the top 15 companies in its field globally. At the same time, our client portfolio includes Top Forbes 500 companies as well as European top firms.
www.cgsinc.com
Learn more about CGS's data processing policy regarding your personal http://romania.cgsinc.com/wp-content/uploads/2018/05/CGS-GDPR-Candidate-privacy-policy-RO.pdf
www.cgsinc.com
Learn more about CGS's data processing policy regarding your personal http://romania.cgsinc.com/wp-content/uploads/2018/05/CGS-GDPR-Candidate-privacy-policy-RO.pdf
Required skills
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