Customer Support Agent

Job Title: Customer Support Agent Position Overview: Customer Support Agent is responsible for providing quality and efficient customer support to customers through quality phone calls and tickets daily, as well as various tasks assigned to the agent. Job responsibilities that are specificto the position: Maintains daily communication with the team and hits productivity standards. Receive incoming customer calls, emails, and create tickets for Requests. Responds to High and Critical priority tickets in a timely manner. Provides accurate and helpful information to customers through phone calls and tickets. Escalates issues when necessary. Job requirements: Excellent communication skills. Ability to work in a fast-paced environment. Strong problem-solving skills. Ability to prioritize tasks effectively. Ability to maintain confidentiality. Job benefits: Opportunity to grow professionally. Flexible working hours. Comprehensive training program.