Customer Support Agent (m/f/d) Full-time

About Simplyright

At Simplyright, we help our customers enforce their rights quickly and easily. Our focus, among other things, is on reclaiming impermissible account fees from banks or getting back overpaid contributions from gyms during the lockdown. In our team of 11 to 50 employees, we work together to make legal processes accessible to consumers.

Your Tasks in the Back Office

• You will handle customer inquiries and administrative processes in internal services.

• You will maintain and manage customer files in the system.

• You will be in phone contact with clients and support them with questions about their cases.

• You will correspond in writing with customers via our ticketing system.

What you bring

For this permanent full-time position with 40 hours per week, you bring organizational talent and reliability in the administrative area. Even if you don't meet every single requirement one hundred percent but recognize yourself in the tasks, we are still happy to receive your application.

Your first months at Simplyright

In the first few months, you will thoroughly familiarize yourself with our back-office processes, independently process customer files, and take over direct contact with our clients. You will get to know our internal systems and actively support the team in enforcing customer claims.

Compensation and Benefits

For this position, we offer a salary in the range of EUR 2,500–2,800 per month. You benefit from flexible home office and can work completely remotely. Additionally, we support you with paid sick days and extra vacation days.

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