Customer Support Agent - Europe (English Speaker)

About WPT Global

Since WPT’s inaugural high-stakes televised poker games in 2003, the brand has symbolised poker prominence. Transitioning from its renowned live events, WPT Global currently pioneers an avant-garde online platform.

Our brigade comprises Silicon Valley stalwarts, data virtuosos, gaming connoisseurs, and many more. Our mission? Crafting a poker game that’s as exhilarating to spectate as it is to play, regardless of one's expertise.

As a Customer Support Agent (Europe-based) at WPT Global, your mission is to deliver outstanding service to our dynamic and diverse customer base. You will take ownership of resolving customer issues, including troubleshooting failed buyouts, managing stuck casino rounds, and processing compensations, all while ensuring swift and effective solutions.

This role is critical to supporting our European operations, requiring full-time coverage across two shifts: 08:00–16:00 CST and 16:00–00:00 CST. You will play a key role in enhancing the customer experience by driving continuous improvements in service quality and operational efficiency, ultimately ensuring a consistently high standard of customer satisfaction.

Requirements

• Fluent in English (native-level) and Polish – essential for communicating clearly and effectively with our diverse player base.
• Based in Europe, with full-time availability to work 08:00–16:00 CST or 16:00-00:00 CST
• Proven expertise in customer support within the gambling industry.
• In-depth knowledge of Poker, coupled with a strong passion for the game.
• Exceptional communication skills, ensuring clear, concise, and empathetic interactions with customers.
• Adept at multitasking and making sound, effective decisions in high-pressure environments.

• Respond to customer inquiries across multiple platforms (email, chat, social media), ensuring timely and effective resolution.
• Handle manual credit tickets and cash transactions, including troubleshooting failed buyouts, stuck casino rounds, and processing compensations with precision and efficiency.
• Contribute to translations as needed, ensuring clear and accurate communication for diverse audiences.
• Proactively improve the customer experience by updating FAQ content, conducting quality checks, and optimising use of tools for maximum efficiency.

Benefits

Quarterly Performance Reviews with bonus potential

Fully Remote Role – work from anywhere in Europe

Conference & Event Attendance

Company Meet-ups

Tech Setup Budget

⏰ Monthly L&D Hours

❤️ Empathetic Culture

Full-Time Employment, Global Reach