Customer Support Agent – English & Spanish (Remote)

• Excellent communication skills in both English and Spanish – spoken and written
• High levels of empathy, emotional intelligence, and professionalism
• Prior experience in customer service, crisis handling, compliance, or reporting roles is a plus
• Availability to work night shifts is required

• Answer inbound calls from clients wishing to report sensitive incidents such as: Data breaches, Workplace misconduct or abuse, Fraud, Discrimination, Harassment or other ethical concerns
• Provide active listening, emotional support, and a calm, professional demeanor during calls
• Accurately document all relevant details during the call by drafting detailed written reports
• Review and correct all written reports to ensure they meet grammatical and spelling standards before submission
• Handle confidential information with discretion and professionalism

CGS is an American outsourcing company, owning one of the largest support centers on the Romanian market. CGS is listed in the first 15 best companies of its kind in the world; meanwhile, our client portfolio includes companies in Forbes Top 500, as well as top European companies.

We offer extensive training sessions and we stand for promoting people from within: more than 90% of our managers started in our company on entry-level positions.

www.cgsinc.com

Learn more about our Privacy Policy for the purpose of GDPR by clicking the link: http://romania.cgsinc.com/wp-content/uploads/2018/05/CGS-GDPR-Candidate-privacy-policy-RO.pdf