Customer Support Specialist (m/f/d) - Italian Market

At cureVision, we use artificial intelligence to improve the lives of patients with chronic wounds. As one of the best startups in the healthcare sector – recognized by Handelsblatt, Techniker Krankenkasse, EIT Health Catapult, and the Rhön Foundation – we look forward to welcoming you if you want to take on responsibility and make a real difference in a dynamic startup.

Responsibilities

You are the central point of contact for our Italian customers and will support them via email, phone, and chat.

• You will support our customers in problem-solving as well as with technical and application-related questions regarding our system.
• You will document and track support cases in a structured manner in our ticketing system.
• You will coordinate more complex technical requests with our software, product, and development teams.
• You will assist in the support and onboarding of new customers, especially in the Italian market.
• You will actively participate in improving our support processes as well as our FAQ and knowledge base.
• You will evaluate customer feedback and help to continuously improve our products and services.
• You will help us to further expand customer support in Italy and ensure long-term high customer satisfaction.

Qualifications

Very good Italian language skills, both written and spoken, are mandatory, ideally at a native or comparable level.

• You also have good to very good German and English language skills, as you will be in regular contact with our international team.
• You are a strong communicator and characterized by a friendly, professional, and customer-oriented work style.
• Ideally, you already have experience in customer service, customer support, customer success, or a comparable position.
• You possess technical understanding and the ability to quickly familiarize yourself with new products and systems.
• You work reliably, in a structured and self-directed manner, and maintain an overview even with multiple parallel requests.
• You enjoy working in a dynamic team and are eager to take on responsibility.
• You are proficient in using MS Office; experience with ticketing systems or CRM systems is a plus.
• Experience in the healthcare, MedTech, or digital health environment is an advantage, but not a requirement.

Benefits

An unlimited full-time position with market-standard compensation and many freedoms.

• A responsible position with direct customer contact and the opportunity to actively shape the expansion of our Italian market.
• Work on an exciting and innovative digital health product with real added value for patients.
• A high degree of personal responsibility and short decision-making processes.
• Work in a dynamic startup with flat hierarchies and an international environment.
• A flexible combination of mobile working and office work.

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