Customer Success Support Agent Bilingual (Helpdesk)

Advise healthcare professionals on the efficient use of the platform. This role involves a variety of communication channels, including calls, chats, emails, and tickets, with the goal of providing comprehensive and personalized support. Follow up on cases that require attention, focusing on resolution, demonstrating a sense of ownership.

• Provide guidance to healthcare specialists through calls, chats, emails, and tickets.
• Address concerns and questions related to the platform in an effective and comprehensible manner.
• Manage precise, respectful, and punctual interactions, maintaining a focus on world-class customer service.
• Demonstrate solid communication skills and a constant commitment to excellence in service.
• Clear up doubts about the platform and its use, ensuring resolution in a single call.
• Meet service and productivity KPIs.
• Daily follow-up on reported incidents with the support team for resolution.
• Demonstrate solid communication skills and a constant commitment to excellence in service through negotiation and agreement