DiliTrust
4 hours ago
Customer Success Strategy & Operations - Stage
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Company information
- Company
- DiliTrust
- Location
- Paris - La Défense Germany
- Posted
- 4 hours ago
Job description
Customer Success Operations & Business Analyst (H/F)
6-month internship – starting January 2027
Location: Paris
Location: Paris
Ready to join the Legal Tech revolution?
DiliTrust is a global SaaS publisher that transforms legal departments through cutting-edge technology.
By joining our teams, you will become part of a fast-growing SaaS scale-up with the ambition of becoming a future unicorn in LegalTech. You will work at the heart of the business, in close collaboration with the Customer Success and Sales teams and management, and contribute directly to structuring decisions for the organization.
Vision
As a SaaS software provider, DiliTrust is a global company dedicated to offering an integrated suite of legal and governance solutions. Our vision is to digitalize legal departments around the world and to become a global leader in Legal Tech.
Our impact
From generating general meeting reports to managing the contract lifecycle with artificial intelligence assistance, our teams contribute every day to the success of DiliTrust and the satisfaction of its clients in an international context.
Our recognition
DiliTrust is at the forefront of innovation in Legal Tech and strives to offer a positive, entrepreneurial and stimulating work environment.
The role
Within the Customer Success team, you will help structure and improve the team's operations through data analysis, CRM reliability improvement, and the implementation of management tools.
Your mission will be to give the team greater visibility into the performance and health of the customer portfolio, while participating in building the Customer Success organization of tomorrow. The analyses, dashboards and processes you develop will have a direct impact on the team's decisions and on the monitoring of our clients.
Missions
1. Build the organization of tomorrow
- Take part in analyses related to the Customer Success team's 2027 organization and formulate recommendations based on available data.
- Contribute to the redesign of the customer health score and prepare materials for committees with the Customer Success management.
2. Give visibility to the whole team
- Design and maintain HubSpot dashboards to track key activity indicators: retention, growth, activity and portfolio performance.
- Prepare key figures for team rituals and performance reviews, and build impactful client business reviews, from data analysis through to preparing materials.
3. Make our CRM reliable and useful
- Contribute to the quality and reliability of HubSpot accounts, owners, company records and information related to customer follow-up.
- Take part in consolidating customer tracking tools into HubSpot and work with Sales teams to smooth handovers as well as renewal follow-up.
4. Simplify and automate
- Write clear and accessible operating procedures to harmonize the team's everyday practices.
- Contribute to automating the follow-up of part of the customer portfolio, identify opportunities for simplification and propose concrete improvements.
Desired profile
You are currently a student at a business school, engineering school, university or a specialized program in business analytics, project management, strategy, operations or customer relations.
You are looking for a 6-month internship starting January 2027 and wish to work in a SaaS, international and fast-growing environment.
You are recognized for:
- Your analytical mind and your ability to turn data into concrete recommendations.
- Your rigor and attention to the quality of information.
- Your ability to structure complex topics and present them clearly and concisely.
- Your autonomy, sense of initiative and ability to propose improvements.
- Your interpersonal skills and taste for teamwork, in particular with Customer Success, Sales and Management contacts.
Technical knowledge
- Good command of Excel or Google Sheets: data analysis, information research, pivot tables and data formatting.
- Strong interest in CRMs and performance management tools.
- Prior experience with HubSpot or another CRM would be a plus.
- Knowledge of dashboard creation principles, automation and data quality would be appreciated.
- Fluent French and good professional English.
Process
- Interview with a member of the Talent Acquisition team.
- Interview with the manager.
- Technical interview or practical case study.
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