Talent Bee Consulting Pvt Ltd
1 year ago
Customer Success Specialist
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Company information
- Company
- Talent Bee Consulting Pvt Ltd
- Location
- India, Karnataka, Bangalore India
- Posted
- 1 year ago
Job description
An incredible opportunity for a passionate and driven Customer Success Manager to join an early-stage medical Ed-Tech product team, backed by a reputed and Industry Leader in Education. We are looking for a driven, experienced person to join a newly formed Product team to oversee Customer Success for newly acquired customers to ensure that the service and operations are bestin class. The Customer Success Manager must be an excellent process handler, be execution and target-focused, and be able to multitask and prioritize effectively. Above all, be able to relate to the Customer, anticipate areas of help required, and proactively plan for contingencies.
Key Responsibilities:
• Manage customer onboarding to ensure the most effective deployment of the product bydelivering consultative training and content enablement for our customers• Primary point of contact to key customer stakeholders and ensuring their success• Guide the customer with onboarding, adoption, and usage of the product• Maintaining high levels of engagement throughout the lifecycle of the customer and seekingfeedback at every point• Supporting customers proactively to successfully use and operationalize the product• Lead and direct the customer service team to ensure superlative experience and alsocontribute in an individual capacity• To design and implement key processes to provide best-in-class customer experience postorder placement• To drive key customer satisfaction parameters like quick response time and SLA adherenceto have happy customers• To setup a closed loop process to provide end-to-end support to customers• Build strong and lasting relationships with the customers by treating them cordially andensuring they are held in high esteem, to make them patronize the brand continuously
Required Skills:
3+ years of relevant experience in Customer Sucess or Post Sales support
• Experience in b2c background handling a Education /EdTech Brand is a plus• Should be proactive, organized and data driven• Strong and demonstrated written and verbal communications skills• Ability to work in a fast-paced, team environment.• Excellent verbal and written communication skills• Team player able to wear many hats, and add on more hats when needed• Comfortable with ambiguity and unpredictable
Location: Bangalore (M.G Road)
Key Responsibilities:
• Manage customer onboarding to ensure the most effective deployment of the product bydelivering consultative training and content enablement for our customers• Primary point of contact to key customer stakeholders and ensuring their success• Guide the customer with onboarding, adoption, and usage of the product• Maintaining high levels of engagement throughout the lifecycle of the customer and seekingfeedback at every point• Supporting customers proactively to successfully use and operationalize the product• Lead and direct the customer service team to ensure superlative experience and alsocontribute in an individual capacity• To design and implement key processes to provide best-in-class customer experience postorder placement• To drive key customer satisfaction parameters like quick response time and SLA adherenceto have happy customers• To setup a closed loop process to provide end-to-end support to customers• Build strong and lasting relationships with the customers by treating them cordially andensuring they are held in high esteem, to make them patronize the brand continuously
Required Skills:
3+ years of relevant experience in Customer Sucess or Post Sales support
• Experience in b2c background handling a Education /EdTech Brand is a plus• Should be proactive, organized and data driven• Strong and demonstrated written and verbal communications skills• Ability to work in a fast-paced, team environment.• Excellent verbal and written communication skills• Team player able to wear many hats, and add on more hats when needed• Comfortable with ambiguity and unpredictable
Location: Bangalore (M.G Road)
Required skills
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