Customer Success Specialist

We’re expanding our Customer Success team and hiring a high-performing Customer Success Specialist. You will own the long-term success, retention, and expansion of active customers. This role is analytical, consultative, and performance-driven. You are a partner, not support. If you understand real estate investing, SMS performance, and how to turn data into outcomes, this role fits. This is a direct hire role. About us: Smarter Contact is the market-leading AI-powered communications platform for real estate investors. Our platform helps clients generate, manage, and convert leads. We empower our clients with the tools and support they need to succeed in their business. Responsibilities: * Onboard new customers and ensure they are successfully using the Smarter Contact platform * Develop and maintain strong relationships with existing customers * Proactively identify opportunities to improve customer satisfaction and drive customer success * Analyze customer data to identify trends and insights * Develop and implement customer success plans * Collaborate with the sales, marketing, and product teams to ensure customer success * Manage customer escalations and resolve issues promptly * Meet or exceed customer retention and expansion targets * Provide training and support to customers * Become a product expert and stay up-to-date on new features and functionalities * Conduct regular business reviews with customers * Identify and pursue upsell and cross-sell opportunities Qualifications: * 3+ years of experience in a customer success role or related field * Experience working with real estate investors * Excellent communication, interpersonal, and presentation skills * Strong analytical and problem-solving skills * Ability to work independently and as part of a team * Proficiency in CRM software * Experience with SMS marketing platforms is a plus * Bachelor's degree in a related field is preferred Benefits: * Competitive salary * Health, dental, and vision insurance * Paid time off * Professional development opportunities * Opportunity to work in a fast-growing company