Customer Success Specialist (m/f/d)

At GALVANY, our goal is to make climate-neutral living a reality for everyone. We focus on implementation and develop concrete, smart solutions by making heat pumps, battery storage, and smart metering simple, reliable, and affordable.

We are a profitable greentech startup and believe that sustainable impact and long-term growth are only possible based on a healthy business model. To implement our ambitious tech roadmap, we completed a seed funding round of 10 million Euros in Spring 2026 with Set Ventures and AENU. Driven by customer benefit, clarity, and responsibility, we stand for high-quality heating solutions and a work environment where people take responsibility and create sustainable added value.

As a Customer Success Specialist (m/f/d), you will be one of the first voices our customers hear. You will ensure clarity, commitment, and a professional first impression – and make sure our customers feel well taken care of at all times. You will work closely with Sales, Marketing, and our technical teams and contribute significantly to customer satisfaction.

Your Tasks

• Point of contact for our customers for incoming inquiries via phone or email

• Handling customer concerns, from general questions to resolving specific issues

• Ensuring a positive customer experience through competent and friendly communication

• Maintaining and documenting relevant information in the CRM system

• Close collaboration with Sales, Marketing, and technical advisors to ensure customer satisfaction

• Contributing to the optimization of processes and conversation guides in customer service

Your Profile

• Availability in full-time

• Experience in telephone or written customer contact, e.g., in customer service, inside sales, sales, or existing customer support

• Very good typing skills on the PC (ten-finger system)

• Proficient in using CRM systems and digital tools

• Fluent German in spoken and written (C2) native-level proficiency

Additionally, the following skills and qualities are important to us:

• Methodical Thinker: You work in a structured, data-driven, and solution-oriented manner and approach priorities calmly and systematically.

• Proactive Problem Solver: You take responsibility for solutions, think one step ahead, and help to avoid problems sustainably.

• Clear Communicator: You explain even complex topics clearly, understandably, and convincingly – both in writing and verbally – and remain composed even in challenging situations.

• Customer Oriented: You put yourself in the customer's situation, understand their needs, and quickly find suitable solutions.

• Quick Learner: You quickly learn new products, processes, and technologies and enjoy learning – including in conjunction with internal processes and customer systems.

Benefits

• Become part of a fast-growing and profitable climate-tech startup

• Attractive and competitive compensation

• Our vibrant office is the heart of our culture and promotes on-site collaboration and exchange

• Hybrid work model with partial home office after onboarding

• Individual benefits tailored to your needs, e.g., sports memberships, public transport ticket, or learning budget

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